Knowledgebase

You can create mailboxes for your domain (for example, [email protected]) yourself in cPanel.

1. Log in to cPanel

Use either of these:

• From the client area: log in at https://clients.cidhosting.net, open Services > your hosting plan, and use the Email Accounts shortcut (or Log in to cPanel).
• Directly: go to https://yourdomain.com/cpanel and log in with your cPanel username and password.

2. Create the mailbox

1. In cPanel, go to Email > Email Accounts.
2. Click + Create.
3. If you have more than one domain, choose the right one from Domain.
4. Enter the Username — the part before the @ (for example, sales).
5. Under Security, either:
   • - Set password now — choose a strong password (cPanel's Generate button helps), or
   • - Provide alternate email — cPanel sends a link so the user can set their own password.
6. Under Optional Settings, check Storage Space. You can set a limit for this mailbox or leave it to your plan's default. Mail stored in the mailbox counts toward your hosting account's disk space.
7. Click + Create.

The new address works immediately in webmail.

3. Set it up on a computer or phone

On the Email Accounts page, click Connect Devices next to the new address. It shows the exact server settings. You can also use our guides:

• Outlook (secure IMAP settings)
• iPhone and iPad
• Android
• Webmail (Roundcube)

Good practice

• Use a different, strong password for each mailbox. Don't reuse your cPanel password.
• Give each person their own mailbox instead of sharing one login. For shared addresses like info@, consider a forwarder to the people who need it.
• When someone leaves, change the mailbox password or delete the account (see How to Delete an Email Account in cPanel). Deleting a mailbox removes its mail — download anything you need first.

Need help? Open a ticket at https://clients.cidhosting.net/submitticket.php. Please don't send passwords in tickets.