Knowledgebase

Webmail lets you read and send mail from a browser — no app install. On Cid Hosting shared and reseller plans, webmail uses Roundcube.

Open webmail

1. In your browser, go to one of these (use your domain):
   • https://yourdomain.com/webmail
   • https://webmail.yourdomain.com
   • https://yourdomain.com:2096
2. Sign in with your full email address and mailbox password.
3. If you see a choice of webmail apps, pick Roundcube. You can set it as the default so it opens next time.

You should land in your inbox.

Change your mailbox password

1. In webmail, click your email address (usually top right).
2. Open Password & Security (wording may vary slightly).
3. Set a new password and save.

Account owners can also reset any mailbox in cPanel → Email Accounts → Manage.

After a password change, update Outlook, Apple Mail, phones and any device that still uses the old password.

Common tasks in Roundcube

• Compose / reply / forward — use the toolbar above the message list.
• Delete — select messages and delete; empty Trash periodically if you want the space back.
• Search — use the search box at the top of the mailbox.

Forwarders, filters and autoresponders for the whole domain are easiest in cPanel (Email section). Webmail is ideal for day-to-day reading and sending.

If webmail will not open

• Try another browser or a private window.
• Confirm you are using the mailbox password, not the cPanel password (unless they happen to match).
• If the domain is new or DNS just changed, wait for DNS to settle, then try again.

Need a hand? Open a ticket from clients.cidhosting.net with the address and what you see on screen (no passwords).