Knowledgebase

Android phones come with different mail apps. Most use the Gmail app; Samsung phones also have Samsung Email. The settings are the same in both.

Your settings

Gmail app

1. Open Gmail, tap your profile picture (top right) > Add another account.
2. Choose Other.
3. Enter your email address and tap Manual setup.
4. Choose Personal (IMAP).
5. Enter your password and tap Next.
6. Incoming server settings: username = your full email address, server = mail.yourdomain.com. Tap Next.
7. Outgoing server settings: keep Require sign-in on, username = your full email address, server = mail.yourdomain.com. Tap Next.
8. Choose how often to sync, give the account a name, and tap Next to finish.

If the app asks for port or security type, use the table above.

Samsung Email

1. Open Samsung Email > menu (☰) > Settings (gear) > Add account > Other.
2. Enter your email address and password, then tap Manual setup.
3. Choose IMAP account.
4. Fill in the incoming and outgoing servers, ports and security from the table above. Make sure Authentication required before sending emails is on.
5. Tap Sign in.

Prefer POP3?

Choose POP3 instead of IMAP and use port 995 with SSL/TLS for incoming mail. Keep in mind POP3 downloads mail to one device, so your other devices won't stay in sync.

If it doesn't work

• Certificate or security warning: check the server name. Please don't choose "accept all certificates" — open a ticket instead so we can check things on our side.
• Authentication failed: use your full email address as the username, and your email password (not your cPanel password).
• Sending fails: check the outgoing port is 465 with SSL/TLS and sign-in is required.

Need a hand? https://clients.cidhosting.net/submitticket.php — we aim to attend to support requests within eight hours.