Knowledgebase

These steps are for the Mail app on recent macOS. Menu names can shift slightly between versions; the server values stay the same.

Use IMAP so mail stays in sync between your Mac, phone and Roundcube webmail.

What you need

• Full email address (for example [email protected])
• Mailbox password
• Server: mail.yourdomain.com (replace with your domain)

cPanel → Email Accounts → Connect Devices shows the exact values for that mailbox if auto-setup struggles.

Server settings

POP (optional): incoming port 995 with SSL/TLS, same hostname and SMTP. Prefer IMAP unless you have a reason for POP.

Add the account

1. Open Mail. If needed: Mail → Add Account.
2. Choose Other Mail Account… → Continue.
3. Enter your name, full email address and password → Sign In.
4. If Mail cannot verify automatically, enter manually:
   • Account Type: IMAP
   • Incoming Mail Server: mail.yourdomain.com
   • Outgoing Mail Server: mail.yourdomain.com
   • User Name: full email address
5. Sign in, keep Mail selected, and finish.

Confirm ports and security

1. Mail → Settings (or Preferences) → Accounts.
2. Select the account → Server Settings.
3. Incoming (IMAP): untick “Automatically manage connection settings” if needed; port 993, Use TLS/SSL on.
4. Outgoing (SMTP): port 465, Use TLS/SSL on, Authentication Password.
5. Save when asked.

Test

Send to yourself and to an outside address, then reply from outside so both directions are confirmed.

If it does not work

• Username must be the full email address on both incoming and outgoing.
• Sending fails: confirm SMTP auth and port 465 + SSL/TLS.
• Certificate warning: check mail.yourdomain.com spelling. If it still warns, open a ticket rather than ignoring it.

Ticket: clients.cidhosting.net/submitticket.php — email address (never the password) and a screenshot help most.